Knock on the carrier
Three tags hang on our collar. Pick the one that matches your question and you will get to an answer fastest.
Choosing a pet
Not sure which carrier hides what, how big a pet gets, or which family suits your child? Ask us.
Email usBath day trouble
Fur still stiff, a slow dry, a comb question. Tell us what you tried and we will tell you what works.
Email usAn order you placed
Tracking, a late parcel, a refund or a replacement all live on your order page at the partner store. They can see your order. We cannot.
Go to: your order page at the partner store
Three things that help us answer
- The name of the pet or pack you are asking about
- What has happened so far, in a sentence or two
- A photo, if the question is about fur
Prefer paper?
Letters reach us at the address on the right. Email is quicker, and it is the only inbox we check for questions about our pets.
ScruffaLuvs c/o Moose Toys737 Campus Square West
El Segundo, CA 90245
United States