If the fluff is not right

Most bath day worries wash out. Run through the list first, then use the table if the pet still needs to go back.

Before a Scruff goes back in the box

I rinsed until the water ran clear
I gave stiff patches a second wash in warm soapy water
I let the fur dry right through before judging the fluff
I brushed it with the comb once it was dry
I looked under the card insert for the comb and collar

Still not right? Here is the route

What happened	What to do	Where
The box or carrier arrived damaged	Ask for a replacement or refund	Your order page at the partner store
A comb, collar or bottle is missing	Report a missing part	Your order page at the partner store
The pet is faulty or the fur will not come clean	Start a return and describe the fault	Your order page at the partner store
It was a gift and you would like to swap it	Check the return window on the order	The partner store, with the gift giver's order
You are not sure it is a fault at all	Send us a photo and we will tell you	contact@scruffaluvs.org

Returns, refunds, replacements and warranty are decided and paid by the partner store, under the policy shown on your order. We are glad to look at a photo and say what we think, and we cannot issue a refund ourselves.